Lift Maintenance
Our range of service agreements have been developed using the benefit of our many years of experience, to meet the needs of all our customers. We are on hand 24 hours a day, 7 days a week for call outs and with locally based engineers you can be confident of a rapid response in the event of any emergency.
Whatever the type or make of your lift we have the expertise to maintain it
CUSP engineers are all qualified and receive regular training to keep them fully up to date with the latest technology. By taking out a maintenance agreement with Cusp Elevators you are entering into an alliance with us to ensure your lifts are kept in tip top condition and meet all legal requirements.
The Choice is yours
| Bronze | Silver | Gold | |
| Service and maintenance including access to our 24-hour emergency helpline | |||
| On-site documentation | |||
| Lift performance reports | |||
| Health & Safety Risk Assessment Site Audit | |||
| 24-hour call facility | |||
| Response time to entrapment call on-site target time 1 hour | |||
| Response time to call out on-site target time 4 hours | |||
| Repairs of minor components | |||
| Call outs included during normal working hours Mon - Sat 9am to 5.00pm | |||
| Saturday and Sunday call outs included | |||
| Repair and replacement of parts* | |||
| Emergency release training on-site for up to 2 people |
24 Hour Call-out Service
If your lift needs unexpected attention, you can count on Cusp Elevators to respond quickly and professionally, any time of day, any day of the year.
We are on hand 24 hours a day, 7 days a week for call-outs and with a network of locally based engineers you can be confident of a rapid response in the event of an emergency. With options including labour charges, fixed call-out and travel charges our service agreements can be tailored to suit your exact requirements.
Any lift, Anywhere, Anytime...
Our engineers are available 24/7 to deal with breakdowns and any problems you may have with your lift equipment. We are dedicated to service and this even extends outside standard working hours.
Why Choose CUSP Elevators to Service & Maintain Your Lift?
There are many good reasons. Here are just a few.
- We are dedicated to delivering outstanding customer service. That's how we have built an enviable reputation, but don't just take our word for it. We are only too happy for you to contact our clients directly, for an honest appraisal.
- We are here 24/7 to deal with any problems with your lift.
- We have an excellent reputation for providing quality and excellent value for money.
- We have many years experience and successful trading behind us.
- We offer a comprehensive after-sales maintenance service.
Your Questions Answered
Yes. Regulations imposed by The Health and Safety at Work Act mean that you are required to keep your lift in safe working order. This means you must arrange for regular maintenance of your lift.
Yes. Cusp Elevator can service and maintain all makes and types of lifts. we are able to provide any parts for your Elevator.
The frequency of service visits depends on the type of lift you have, the number of floors served and the level and type of use to which it is subjected. Cusp Elevator will advise you on the recommended visit intervals for your lift. Servicing is about preventative maintenance, i.e. more service visits should result in a more reliable lift and in lower running costs in the medium to long term.
During a service visit, our engineer will check the safety features on the lift, as well as cleaning, lubricating and adjusting all components for optimum performance. Should any minor repairs be required these would be carried out at the time of the service visit. A report stating the work carried out, detailing any comments, such as suggested repairs or works of improvement not covered by the contract will be presented for a signature and a copy of the worksheet left on site.
Yes. The engineer will need to check many items within the shaft and motor room and the lift will, therefore, be unavailable while the engineer is on site.
Spare Parts
When your lift is off there's no time to spare
CUSP engineers carry strategic spare parts specific to their route and the equipment maintained to ensure that we can deliver you a first time fix to breakdowns. At CUSP we stock components for all manufacturers' and types of Lift equipment for immediate dispatch around the clock.